Vita - Ramona Heiner Photography

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Curriculum Vitae
Ramona Heiner


- Foreign Languages (German, English, Spanish)
-Excellent interpersonal skills (problem solving, negotiation)
-team-leadership, supervisory skills and working with cross-functional teams
-extensive customer service skills

-Excellent verbal and written communication skills
-calm and confident, ambitious and enthusiastic, hard working individual with the attention to the detail
-Strong ability to analyse, organise, plan, and execute while balancing risk and timelines
-Proven success in implementation of projects
(client integration to the Software system, customisation of services, and
data migration from the existing system, technical support to product implementation
and migration project teams)
-Software Implementation / IT (SQL, Email Header Analysis incl. IP Tracing)
-Hospitality & Tourism


2012 - present - Photographer at Ramona Heiner Photography,
                            (2014 - present family manager and care giver)

2011 - 2011      - tour guide/Reiseleiterin (short-term assignment)
                           for SZ Reisen, Germany

2010 – 2014   - Contractor - maternity cover at Reisebank AG, Germany

2009 - 2009  - Tourist Office Sales Agent - Germany

2008 - 2014   - Fraud / Scam - E-mail Analyst (Voluntary) - FraudAid Inc.
                           (Law Enforcement Support Division), Long Beach CA, United States

2008 – 2008 - Reservation Sales Representative
                          Delta Air Lines Inc. (Western European Call Centre)Hayes,UK                                   
2007 – 2008 - Software Implementation Consultant / Implementer Hotel Trainer
                         - Micros Fidelio - Hyphen Information Systems Management -
                           hyphen Vancouver, B.C., Canada -
                          Micros Academy (Micros Fidelio GmbH Neuss, Deutschland)
                          Agora Solutions Ltd, Redditch, UK - Micros Academy
                           (Micros Fidelio Ltd. Slough,UK)   

2006 - 2006 - Reception Manager & Night Manager at Marriott International, UK

2004 - 2006 - Assistant Night Manager  at the Coppid Beech Hotel,
                          Nike Group of Companies, Bracknell, Berkshire, UK

2003 - 2004 - honorary duties as an Examiner for the CCI / IHK
                          Rhein Neckar Heidelberg / Germany

1996 - 2003  -  I worked in variety of hotels in Germany in several Front Office
                          positions:Front Desk Junior Clerk, Receptionist, Reception Shiftleader


2015 - Bachelor of Hotel Management CCI / Hotelmeisterin IHK
            Frankfurt am Main, Germany  
            Level 6 of the German and European Qualifications
            Framework(GQF/ EQF) - auf gleicher Stufe mit dem Betriebswirt       

2010 - Tour Guide International CCI - Reiseleiterin IHK Kassel, Germany
*German Travel Law, Preventing and handling complaints, Conflictmanagement
and psychology, Rhetorics and modern didactical skills,
*Guiding, Hiking-and Trekking-Tours, focused on German and European clients

2006 - FCE - First Cambridge Certificate in English - University of Cambridge

2006 - Institute of Leadership & Management = ILM Introductory Certificate &
             Qualification in Team leading, Bracknell, UK

2005 - Spanish for beginners - Escuela Montalban – Tandem School in Granada, Spain

2001 - AEVO - Ausbildung zum Ausbilder / Train the Trainer
            CCI / IHK Rhein-Neckar Heidelberg, Germany

1996 - Hotelfachfrau CCI / IHK Südlicher Oberrhein Freiburg, Germany  

1992 - 2. Oberschule "Dr. Eberle Schule" - Nossen, Saxony, Germany
*born in Meißen, Saxony, Germany*

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